Olivia Santos
Customer Success Manager at PagerDuty
📍 Greater Ribeirão Preto, Brazil
As a Customer Success Manager at PagerDuty, Olivia Santos leverages her experience in renewals and account management within the Information Technology & Services sector. A graduate of the University of Florida, her background is uniquely strengthened by previous experience as a Financial Analyst at TEKsystems.
She combines deep financial analysis skills, including spearheading VBA efforts and implementing valuation frameworks, with expertise in customer-facing account management.
Read the full overview →Experience
2 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Greater Ribeirão Preto, Brazil
Personality Overview
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Priorities
Topics Olivia cares about
Customer Success
Designs and executes renewals initiatives and coordinates on account management deliverables to support customer retention and company goals at PagerDuty.
Financial Analysis
Previously spearheaded VBA efforts and implemented valuation frameworks, showcasing a strong foundation in financial analytics and mentorship.
Career
Work history
3-2025
Customer Success Manager
PagerDuty
12-2023 - 12-2024
Financial Analyst
TEKsystems
In the press
Media appearances
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Education
2019 - 2023
Bachelor of Science
University of Florida
Social presence
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