Omer Minkara in

Omer Minkara

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Vice President & Principal Analyst at Aberdeen Strategy & Research
📍 Cambridge, Massachusetts, United States

Omer Minkara is the Vice President and Principal Analyst at Aberdeen, specializing in customer experience (CX), contact center operations, and IT strategy. With a background in financial analysis from PwC and an MBA from Babson College, he helps businesses leverage technology to boost revenue and customer satisfaction. Colleagues describe him as a thought leader with exceptional clarity.

Outside of his analytical work, Omer identifies as a skeptic and a "Stoic-in-Progress, " indicating a personal interest in philosophy and critical thinking. This intellectual curiosity shapes his approach to translating complex data into actionable strategies and compelling narratives, bridging his professional and personal interests in a quest for objective understanding.

Unique fact: He is a published author on topics like customer engagement analytics and contact center training.

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Experience
17 Years
Current Role
Vice President & Principal Analyst
Job Level
Senior
Location
Cambridge, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Omer cares about

AI in CX
A primary focus of his recent research, speaking engagements, and social media posts, particularly on how AI can orchestrate and automate superior customer experiences.
Contact Center Strategy
His core research area at Aberdeen involves helping leaders optimize contact center technologies and processes to reduce costs and improve service.
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Career

Work history

11-2016
Vice President & Principal Analyst
Aberdeen Strategy & Research
6-2014 - 10-2016
Research Director, Contact Center & Customer Experience Management
Aberdeen Strategy & Research
6-2013 - 5-2014
Senior Research Analyst, Contact Center & Customer Experience Management
Aberdeen Strategy & Research
6-2012 - 5-2013
Research Analyst, Contact Center
Aberdeen Strategy & Research
9-2011 - 5-2012
Senior Research Associate - Customer Management Technology Group
Aberdeen Strategy & Research
In the press

Media appearances

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Education
2008 - 2009
MBA
Babson F.W. Olin Graduate School of Business
2002 - 2006
B.S
Bilkent University
2004 - 2004
EAP
University of California, Berkeley, Haas School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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