Pallavi Singh

Enigma
DISC Type : idc

Lead Customer Success Manager at ExtraaEdge

Pune, Maharashtra, India

Overview

Pallavi Singh is the Lead Customer Success Manager at ExtraaEdge, where she focuses on ensuring customers derive real value from their products. She is passionate about blending empathy and strategy to foster client growth and build trust. She holds a Bachelor of Engineering from the Sagar Institute of Research & Technology.

Outside of her primary role, Pallavi enjoys contributing to other teams and has a passion for creating marketing videos, showcasing her collaborative and creative spirit. She values continuous learning and growth, both for herself and for her team, and actively participates in upskilling opportunities.

She believes customer relationships should never be transactional and celebrates her clients successes as her own.

Personality Overview

Challenger

Hard To Convince

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Success
Her entire career focus is on customer success, which she defines as a mix of empathy, strategy, and execution to ensure clients see real value.
Building Trust
States in her professional summary that she enjoys building trust with customers and being their voice in every conversation.
Content Creation
Enjoys wearing multiple hats by helping her company's marketing team create videos, finding this work to be a great learning experience.

Media Appearances

Pallavi has no verified media appearances

Work History

4-2025
Lead Customer Success Manager at ExtraaEdge
8-2021
Senior Customer Success Specialist at ExtraaEdge
11-2020 - 6-2021
Brand Manager at Mygate

Education

2016 - 2020
BE - Bachelor of Engineering from Sagar Institute of Research & Technology, Opp. Sagar Estates, Ayodhya Nagar, By Pass Road, Bhopal-462041

More Information

Social Presence :

Prographics :

Exp : 5 Location : Pune, Maharashtra, India Job Level : Middle Designation : Lead Customer Success Manager at ExtraaEdge
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Insights For Selling To Pallavi

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pallavi is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Pallavi

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Pallavi move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Pallavi take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Pallavi

Personality Compatibility


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