Pamela Borgmann

Examiner
DISC Type : cs

Customer Service Manager at PepsiCo

São Paulo, São Paulo, Brazil

Overview

Pamela is a Customer Service Manager at PepsiCo with extensive experience from roles at ASICS and Nestlé Waters. An MBA graduate from FGV, colleagues describe her as a hands-on, dynamic, and dedicated leader who excels at developing teams and fostering collaboration between commercial and supply chain areas to drive results.

Outside of work, Pamela has a passion for running and recently challenged herself to complete a marathon. She views the demanding training process not just as a hobby, but as a project that taught her valuable lessons in dedication, motivation, and achieving ambitious goals one step at a time.

She was recently recognized by the sales team as a standout employee from a support area, an achievement she dedicated to her team.

Personality Overview

Status Quo Seeker

Late Adopter

Overcautious

They are thorough and always follow a systematic approach.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Team Leadership
Her recommendations consistently praise her holistic leadership style and her ability to engage, develop, and motivate her team to achieve company objectives.
Collaborative Operations
Focuses on the critical interface between sales and operations, managing the order-to-cash process and partnering with key accounts like Assaí Atacadista.
Marathon Running
She recently transformed her running hobby into a major goal, completing a marathon and reflecting on the discipline and motivation required to achieve it.

Media Appearances

Pamela has no verified media appearances

Work History

8-2023
Customer Service Manager at PepsiCo
4-2021 - 8-2023
Sales Manager at ASICS Corporation
6-2018 - 4-2021
Customer Service Manager at ASICS Corporation
7-2015 - 5-2018
Customer Service Coordinator at Nestlé Waters
1-2014 - 8-2015
Sales Supervisor at Nestlé Waters

Education

2016 - 2017
MBA Gestão Empresarial from FGV - Fundação Getulio Vargas
2006 - 2011
Bacharel from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Service Manager at PepsiCo
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Insights For Selling To Pamela

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pamela is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Pamela

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Pamela move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Pamela take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Pamela

Personality Compatibility


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