Pamela Ibarra Garrido in

Pamela Ibarra Garrido

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Jefe Atención a Usuarios y Canales Remotos at Servipag
📍 Chile

Pamela is an experienced Project Management Engineer with over 15 years of expertise in customer experience optimization, process automation, and continuous improvement. A graduate of the Universidad de Chiles Service Management program, she has led multidisciplinary teams in the logistics, health, and banking sectors, significantly increasing customer loyalty.

She has a proven track record of driving tangible results, such as negotiating supplier contracts at a previous company to achieve significant cost reductions and optimizing processes to improve service quality.

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Experience
14 Years
Current Role
Jefe Atención a Usuarios y Canales Remotos
Location
Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pamela cares about

Customer Experience Strategy
Her entire career and postgraduate studies focus on creating and implementing client-centric strategies to improve satisfaction, loyalty, and recovery.
Service Process Optimization
She has extensive experience in automating processes, improving service quality, and implementing technological solutions like help desks and contact centers.
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Career

Work history

3-2019
Jefe Atención a Usuarios y Canales Remotos
Servipag
4-2013 - 12-2018
Jefe Servicio a Usuarios
Hospital Clínico Universidad de Chile
9-2010 - 1-2013
Jefe Proyecto y Servicios a Usuarios
Tattersall
In the press

Media appearances

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Education
10-2022 - 6-2023
Post Grado en Gestión de Servicios y Experiencia de Clientes
Universidad de Chile
2005 - 2010
Ingeniería de Ejecución en Gestión Pública
Universidad Academia de Humanismo Cristiano
4-2000 - 9-2003
Ingeniero en Ejecución e Informática
Universidad Tecnológica Metropolitana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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