Parvez Ghadialy in

Parvez Ghadialy

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Project Manager - IT Transformation | Contact Centre at Pathway Communications
📍 Pune District, Maharashtra, India

Parvez is a Manager of Quality and Process with 20 years of experience in IT transformation, specializing in Lean Six Sigma and ITIL-aligned service delivery. His colleagues describe him as a dedicated, detail-oriented, and strong leader capable of navigating complexity. He is a McKinsey Forward Program Alumnus.

Beyond his formal roles, Parvez is passionate about leadership and personal development, focusing on building resilience and emotional intelligence. He is driven by a mindset of continual improvement, aiming to redefine excellence for his teams and organization, and shows a keen interest in entrepreneurship and transformative ideas.

He recently earned a Professional Certificate in Leadership Development from the University of Oxford’s Saïd Business School.

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Experience
19 Years
Current Role
Project Manager - IT Transformation | Contact Centre
Job Level
Middle
Location
Pune District, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Parvez cares about

Quality & Process Improvement
A Lean Six Sigma Black Belt who has built his career on designing and managing quality frameworks for complex MSP, BPO, and ITO operations.
IT Service Management
Actively shares thought leadership on ITIL, describing it as the "DNA of modern service management" that powers business value beyond simply maintaining operations.
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Career

Work history

3-2024
Project Manager - IT Transformation | Contact Centre
Pathway Communications
4-2023
Manager - Quality Assurance | Process Design
Pathway Communications
4-2023
Manager - Quality Assurance and Process Design
Netpulse Services India Pvt Ltd.
6-2021 - 4-2023
Assistant Manager - Quality Assurance
Pathway Communications
6-2021 - 4-2023
Assistant Manager - Quality Assurance
Netpulse Services India Pvt Ltd.
In the press

Media appearances

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Education
10-2024 - 4-2025
Diploma in MBA
Academy Europe Open University
6-2004 - 1-2010
B.Tech
Institute of Electrical and Telecommunication Engineers
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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