Pasquale Marcantuono in

Pasquale Marcantuono

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Senior Manager, DOJ (EOIR) Service Desk Operations at ITC Federal
📍 Leesburg, Virginia, United States

Pasquale is a hands-on IT Manager with extensive experience leading large teams and managing multi-million dollar budgets. He specializes in improving business capabilities through scalable technology systems, IT security, and service management. He is an alumnus of George Mason University, holding both a BS and an MIS degree.

Beyond his technical leadership, Pasquale has a stated interest in the US Army Corps of Engineers and the US Navy, suggesting a strong appreciation for military and defense-related organizations. He continuously develops his skills, recently exploring topics in executive presence and artificial intelligence.

He holds a certification in "Introduction to Prompt Engineering for Generative AI", showcasing an interest in cutting-edge technology.

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Experience
20 Years
Current Role
Senior Manager, DOJ (EOIR) Service Desk Operations
Job Level
Leadership
Location
Leesburg, Virginia, United States
Personality Overview

How Pasquale shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pasquale cares about

IT Service Management
His career includes multiple senior roles managing service desk operations, ensuring adherence to SLAs and optimizing workflows for teams of over 40 analysts.
Building Scalable Solutions
His professional headline and past roles highlight a focus on implementing scalable tools, processes, and technology solutions to support organizational growth.
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Career

Work history

9-2024 - 5-2025
Senior Manager, DOJ (EOIR) Service Desk Operations
ITC Federal
10-2023 - 9-2024
Senior Director, Managed Services Operations
Red River
9-2023 - 10-2023
Manager, Technical Services
Red River
9-2022
Owner/ Founder
Freelance
8-2020 - 8-2022
Director, Technical Support
Fungible, Inc.
In the press

Media appearances

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Education
2002 - 2006
MIS
George Mason University
2002 - 2006
Bachelor of Science (BS)
George Mason University – Costello College of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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