Pasquale Marcantuono

Commander
DISC Type : D

Senior Manager, DOJ (EOIR) Service Desk Operations at ITC Federal

Leesburg, Virginia, United States

Overview

Pasquale is a hands-on IT Manager with extensive experience leading large teams and managing multi-million dollar budgets. He specializes in improving business capabilities through scalable technology systems, IT security, and service management. He is an alumnus of George Mason University, holding both a BS and an MIS degree.

Beyond his technical leadership, Pasquale has a stated interest in the US Army Corps of Engineers and the US Navy, suggesting a strong appreciation for military and defense-related organizations. He continuously develops his skills, recently exploring topics in executive presence and artificial intelligence.

He holds a certification in "Introduction to Prompt Engineering for Generative AI", showcasing an interest in cutting-edge technology.

Personality Overview

Decisive

Candid & Clear

Very Quick

They prefer to move quickly, and expect the same from others.  They respond well to strong and respectful communication. They do not care very much about building rapport or relationships.

Topics They Care About

IT Service Management
His career includes multiple senior roles managing service desk operations, ensuring adherence to SLAs and optimizing workflows for teams of over 40 analysts.
Building Scalable Solutions
His professional headline and past roles highlight a focus on implementing scalable tools, processes, and technology solutions to support organizational growth.
Generative AI
He recently completed a certification on prompt engineering for generative AI, indicating a proactive interest in applying new AI technologies.

Media Appearances

Pasquale has no verified media appearances

Work History

9-2024 - 5-2025
Senior Manager, DOJ (EOIR) Service Desk Operations at ITC Federal
10-2023 - 9-2024
Senior Director, Managed Services Operations at Red River
9-2023 - 10-2023
Manager, Technical Services at Red River
9-2022
Owner/ Founder at Freelance
8-2020 - 8-2022
Director, Technical Support at Fungible, Inc.

Education

2002 - 2006
MIS from George Mason University
2002 - 2006
Bachelor of Science (BS) from George Mason University – Costello College of Business

More Information

Social Presence :

Prographics :

Exp : 20 Location : Leesburg, Virginia, United States Job Level : Leadership Designation : Senior Manager, DOJ (EOIR) Service Desk Operations at ITC Federal
URL has been copied!

Insights For Selling To Pasquale

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pasquale is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Pasquale

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Pasquale move?

  • If convinced, they can reach decisions quite fast.
  • Can Pasquale take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Pasquale

Personality Compatibility


Other ITC Federal Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.