Patricia Aguilera in

Patricia Aguilera

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Global Head of Research - Homepage at Santander México
📍 Mexico City, Mexico

Patricia is a global research and customer insights leader at Santander México with over 15 years of international experience. She specializes in translating data and human stories into strategy that fuels growth and innovation. Colleagues describe her as a responsible, creative, and strategic professional with strong leadership skills.

Her Masters degree in Gamification and Transmedia Narrative points to a personal interest in the power of storytelling. Patricia has also demonstrated a strong commitment to social causes, having previously held a leadership role in communications for the NGO Un Techo para mi País México.

Unique fact: She received an honorable mention at the Bienal de Diseño in Mexico for a website she co-created.

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Experience
21 Years
Current Role
Global Head of Research - Homepage
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Patricia cares about

Customer-Centric Strategy
Her career is focused on championing the customer's voice to create differentiated experiences and drive business growth, as stated in her professional summary.
Design Research
As Head of Design Research, she connects data with human stories, turning insights into actionable strategies that inspire innovation within financial services.
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Career

Work history

10-2025
Global Head of Research - Homepage
Santander México
8-2025
Head of CX/UX Payroll Experience
Santander México
8-2024
CX Insights Subdirector, Head of Design Research Santander México
Santander México
1-2024 - 8-2025
Head of UX/CX, Insurance
Santander México
7-2023 - 7-2024
Head of Design Research, Strategy & Innovation - Digital Channels
Santander México
In the press

Media appearances

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Education
2015 - 2016
Máster en Gamification y Narrativa Transmedia
IEBS Business School
2018 - 2019
Diplomatura
Northwestern University Leadership MOOC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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