Patricia Serrano

Commander
DISC Type : D

Responsable de calidad y voz de cliente at Iberdrola clientes

Greater Madrid Metropolitan Area, Spain

Overview

Patricia has no verified overview

Personality Overview

Risk-Taker

Very Quick

Impact-Driven

They take a lot of pride in personal achievements.  They are not always relationship oriented. More than the product, they care about the impact of the product.

Topics They Care About

Patricia has no verified topics they care about

Media Appearances

Patricia has no verified media appearances

Work History

1-2022
Responsable de calidad y voz de cliente at Iberdrola clientes
4-2010 - 6-2022
Diseño de interacciones y servicios at Iberdrola
5-2007 - 5-2010
Consultora at IZO SYSTEM
7-2005 - 5-2007
Técnico Contable at Deloitte
5-2004 - 2-2005
Gestión de medios de pago at Bank of America

Education

2001 - 2005
Diplomada from Universidad Complutense de Madrid
2007 - 2008
Master from ESIC Business & Marketing School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Madrid Metropolitan Area, Spain Job Level : N/A Designation : Responsable de calidad y voz de cliente at Iberdrola clientes
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Insights For Selling To Patricia

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Make sure that you circle back fast on any action items, it wins their trust
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricia is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Patricia

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Patricia move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Patricia take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Patricia

Personality Compatibility


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