Paul Wilkinson in

Paul Wilkinson

Inspirer · DISC type di
Customer Rewards and Loyalty Director at Lloyds Banking Group
📍 St Albans, England, United Kingdom

Paul is the Customer Rewards and Loyalty Director at Lloyds Banking Group, building a new bank-wide rewards program and overseeing the Launch startup incubator. An innovation expert with a Ph. D. , he previously transformed grocery tech at Deliveroo, launched voice shopping at Amazon Alexa, and created Tesco Labs.

He was instrumental in creating Tesco GetGo, the UKs first public frictionless grocery store, and developed advanced voice-based grocery shopping experiences for Amazon Alexa.

Read the full overview →
Experience
15 Years
Current Role
Customer Rewards and Loyalty Director
Job Level
Mid-senior
Location
St Albans, England, United Kingdom
Personality Overview

How Paul shows up

Decisive
Charming & Persuasive
Fast Adopter

They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Priorities

Topics Paul cares about

Customer Loyalty
He is currently building a new, bank-wide customer rewards and loyalty program from the ground up at Lloyds Banking Group.
Retail Innovation
His career includes creating frictionless stores (Tesco GetGo), launching voice shopping (Amazon), and using LLMs for grocery substitutions (Deliveroo).
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Career

Work history

3-2025
Customer Rewards and Loyalty Director
Lloyds Banking Group
3-2024 - 3-2025
Product Director - Grocery/Retail Partners and Hop
Deliveroo
5-2022 - 3-2024
Group Product Manager - Grocery Partners and Hop
Deliveroo
7-2021 - 5-2022
Senior Product Manager (Tech), Alexa Shopping
Amazon
3-2020 - 7-2021
Senior Product Manager (Tech), Alexa Shopping
Amazon
In the press

Media appearances

Paul Wilkinson exits Deliveroo for Lloyds Banking Group and Customer Rewards and Loyalty Director role. Featured in Retail Technology Innovation Hub
See now
Lloyds dials up Deliveroo to fill top customer loyalty role. Featured in Decision Marketing
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Education
2007 - 2011
Doctor of Philosophy (Ph.D.)
University of Leeds
2004 - 2007
Bachelor’s Degree
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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