Paula Waldrop

Go-getter
DISC Type : d

Unified Support Center Supervisor at TEAMSOS (Special Order Systems)

Sacramento, California, United States

Overview

Paula Waldrop is an experienced Unified Support Center Supervisor at TEAMSOS with a strong background in the construction industry. She is a technology professional skilled in PHP, databases, Windows Server, and networking, holding an Associate of Science from Penn Foster College. People who have worked with her describe her as "detail oriented" with a "wealth of knowledge".

Based on her professional affiliations, Paula is interested in enterprise networking and IT service automation, following companies like Cisco and Autotask. Her focus remains on technological solutions and support within professional environments.

Paula possesses a versatile skill set that ranges from IT support and programming to assembling and wiring control panels per schematics.

Personality Overview

Challenger

Vision Oriented

Fast-Paced

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Technical Troubleshooting
Described as the "go-to-person" for solving a wide array of technical problems including servers, website errors, and databases.
IT Service Management
As a support supervisor with an interest in Autotask, she is focused on optimizing helpdesk operations and IT support processes.
Construction Technology
Her career history demonstrates a consistent focus on providing technical support and IT solutions within the construction and building systems industry.

Media Appearances

Paula has no verified media appearances

Work History

12-2021
Unified Support Center Supervisor at TEAMSOS (Special Order Systems)
10-2017 - 4-2022
Helpdesk Supervisor at TEAMSOS (Special Order Systems)
3-2014 - 10-2017
Technical Support Specialist II at Villara Building Systems
7-2013 - 2-2014
Test Technician at SmartRise Engineering, Inc
2-2010 - 7-2013
Office Manager at PMCS

Education

2013 - 2014
Associate of Science (A.S.) from Penn Foster College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Sacramento, California, United States Job Level : N/A Designation : Unified Support Center Supervisor at TEAMSOS (Special Order Systems)
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Paula

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • Their decision making speed is somewhere in the middle.
  • Can Paula take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Paula

Personality Compatibility


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