Paulo Silva in

Paulo Silva

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Head of CX Strategy & Sales at Sutherland
📍 Austin, Texas Metropolitan Area, United States

Paulo is a board-level commercial leader with over 30 years of experience, specializing in AI-powered customer experience and revenue growth. He focuses on aligning sales and client success with clear GTM strategies. Colleagues describe him as a "motivational" and "high impact" leader. He holds a Bachelor of Science in marketing from Johnson & Wales University.

Originally from a Portuguese family, Paulo enjoys gardening and golf in his leisure time. He is deeply committed to community impact, demonstrated by his service on the executive boards of organizations like the Hill Country Community Ministries and the Austin Call Center Alliance, supporting families in need and local industry professionals.

Unique fact: Early in his career, he was on the committee that pioneered the first scratch-off lottery game in the United States for the Connecticut Lottery.

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Experience
25 Years
Current Role
Head of CX Strategy & Sales
Job Level
Mid-senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

How Paulo shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paulo cares about

AI in CX
His recent leadership roles and keynote speaking engagements focus on how AI is transforming the customer experience, blending automation with high-value human touchpoints.
Go-to-Market Strategy
He specializes in designing and leading GTM motions, aligning sales, client success, and delivery to expand pipelines and improve win rates on strategic deals.
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Career

Work history

3-2025
Head of CX Strategy & Sales
Sutherland
7-2024 - 12-2024
Chief Client Services Officer (CCSO)
Teleperformance
9-2023
Executive Board Member
Hill Country Community Ministries
7-2023 - 6-2024
Chief Revenue Officer (CRO)
Humach
2-2023
Member Board of Directors
Austin Call Center Alliance
In the press

Media appearances

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Education
1992 - 1996
Bachelor or Science
Johnson & Wales University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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