Penny Firshman

Enthusiast
DISC Type : i

Independent Occupational Therapist at Ikigai Occupational Therapy

Redhill, England, United Kingdom

Overview

Penny Firshman is an accomplished occupational therapist with over 16 years of experience in critical care, neurology, and complex rehabilitation. She has held clinical leadership roles within the NHS and now works independently, providing specialist services. She earned a Master of Science in Occupational Therapy from Amsterdam University of Applied Sciences.

Deeply passionate about patient advocacy, Pennys work is informed by her personal experience as a sibling-carer for her brother. This lived experience provides her with authentic empathy for navigating complex health and social care systems, and she is a vocal supporter of organizations that assist informal carers.

She has served as an Associate Lecturer at Brunel University and the University of Liverpool.

Personality Overview

Amiable & Agreeable

Optimistic

Story Driven

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Complex Rehabilitation
Has over 16 years of specialist experience in critical care, acute neurology, and complex rehabilitation for adults with life-changing illnesses or injuries.
Patient Experience
Previously worked as a Patient Experience Lead within the NHS, focusing on resolving complaints and improving services for patients and their relatives.
Sibling Carer Advocacy
Draws from personal experience as a sibling-carer to bring authentic empathy to her practice and publicly supports charities like Sibs for their invaluable work.

Media Appearances

Penny has no verified media appearances

Work History

9-2025
Independent Occupational Therapist at Ikigai Occupational Therapy
9-2022 - 4-2025
Patient Experience Lead, Carers Lead, Armed Forces Manager at Surrey and Sussex Healthcare NHS Trust
5-2019 - 8-2022
Clinical Lead Critical Care Occupational Therapist at King’s College Hospital NHS Trust
5-2012 - 5-2019
Senior Specialist Occupational Therapist at Guy's and St Thomas'​ NHS Foundation Trust
5-2010 - 5-2012
Senior Occupational Therapist at Northwest London Hospitals NHS Trust

Education

2017 - 2019
European Master of Science in Occupational Therapy from Amsterdam University of Applied Sciences
2005 - 2008
Bachelor of Science - BSc (Hons) from Oxford Brookes University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Redhill, England, United Kingdom Job Level : N/A Designation : Independent Occupational Therapist at Ikigai Occupational Therapy
URL has been copied!

Insights For Selling To Penny

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Penny is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Penny

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Penny move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Penny take some risk or not?

  • They can take some low-probability risks if needed.

You And Penny

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.