Pia Cartes
Login to view DISC.Pia Cartes is a Customer Service & Payment Operations Manager at GM Financial with over 12 years of experience in customer experience within the financial sector. An Industrial Engineer from Universidad de Chile, she specializes in transforming customer feedback into process improvements, driving satisfaction and loyalty. She is a recognized top performer in global leadership programs.
Outside of her direct role, Pia shows a keen interest in the strategies of major global consumer brands, following companies like The Walt Disney Company, Procter & Gamble, and PepsiCo. She is passionate about working in multicultural environments and aligning strategies across international regions.
She is the recipient of two International Operations Awards for leading high-impact global initiatives.
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