Pratik Singh in

Pratik Singh

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Head of Global Delivery and Growth at Tech Mahindra
📍 Redmond, Washington, United States

Pratik is a global operations leader with over 21 years of experience in IT and BPO, managing teams of over 1,200 professionals across the US, LATAM, Europe, and Asia. He holds an MBA from ICFAI Business School and is recognized for his data-driven approach. Colleagues describe him as detail-oriented, hard-working, and ambitious.

Pratik is an avid traveler, often visiting his global teams and expressing deep appreciation for diverse cultures and local talent, as seen during his visits to Egypt and the Philippines. He shows a keen interest in technological advancements and the strategic direction of the IT services industry.

He began his career in market research, which has shaped his analytical mindset and continues to influence his data-driven approach to solving complex business challenges.

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Experience
22 Years
Current Role
Head of Global Delivery and Growth
Job Level
Mid-senior
Location
Redmond, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Pratik cares about

Global Team Leadership
Leads 1,200+ professionals across five delivery centers globally. He frequently posts about building a culture of inclusion and appreciating the talent and spirit of his international teams.
AI in Customer Experience
His professional skills include leveraging AI for customer experience (CX) solutions and he has noted the strategic importance of AI becoming mainstream in the IT services industry.
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Career

Work history

4-2023
Head of Global Delivery and Growth
Tech Mahindra
7-2021 - 4-2023
Strategic Account Leader
HCL Technologies
7-2019 - 6-2021
Global Program Lead - Online Ads
HCL Technologies
7-2018 - 6-2019
Delivery Leader North America Search Marketing Support
HCL Technologies
10-2017 - 6-2018
Associate General Manager - Digital Business Operations
HCL Technologies
In the press

Media appearances

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Education
2002 - 2004
MBA
ICFAI Business School
1999 - 2002
Bachelor of Commerce (B.Com.)
University of Lucknow
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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