Quisha Light in

Quisha Light

Commander · DISC type D
Organization Manager at City of Portland
📍 Portland, Oregon, United States

Quisha Light is a public infrastructure leader focused on strengthening community systems for the City of Portland. With a background that includes a Juris Doctor and a Project Management Professional (PMP) certification, she leads customer service and utility strategy, blending legal, strategic, and operational expertise to enhance customer and employee experiences.

Outside of work, Quisha is deeply committed to community service. She serves on the board of directors for Bridges to Change and Good in the Hood and is the vice president of the Portland Alumnae Chapter of Delta Sigma Theta Sorority. She enjoys reading, watching movies with family, and playing golf with friends.

She is a proponent of using AI and machine learning to create more equitable access to utility affordability programs.

Read the full overview →
Experience
11 Years
Current Role
Organization Manager
Job Level
Middle
Location
Portland, Oregon, United States
Personality Overview

How Quisha shows up

Candid & Clear
Risk-Taker
Strong-Willed

They respond well to strong and respectful communication. They are very proud of what they do. They like to be in a position where they can control the conversation and terms.

Priorities

Topics Quisha cares about

Public Sector CX
Focuses on designing and delivering a high-quality, reliable, and transparent customer experience for public utility services, a core theme of her role and stated goals.
AI in Utilities
Advocates for using AI and machine learning to identify and enroll eligible customers in assistance programs, aiming for more equitable and efficient service delivery.
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Career

Work history

1-2026
Organization Manager
City of Portland
3-2025 - 1-2026
Interim Director
Portland Water Bureau
3-2022 - 3-2025
Customer Service Director
Portland Water Bureau
8-2019 - 3-2022
Manager, Product Development & Lifecycle Management
Portland General Electric
12-2018 - 8-2019
Principal Strategy Integrator
Portland General Electric
In the press

Media appearances

Please welcome our new Customer Services Director, Quisha Light. Featured in Portland Water Bureau (City of Portland)
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Education
1997 - 2000
Juris Doctor
The University of Memphis—Cecil C. Humphreys School of Law
1991 - 1995
Bachelor of Arts (B.A.)
The University of the South
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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