Quisha Light

Commander
DISC Type : D

Organization Manager at City of Portland

Portland, Oregon, United States

Overview

Quisha Light is a public infrastructure leader focused on strengthening community systems for the City of Portland. With a background that includes a Juris Doctor and a Project Management Professional (PMP) certification, she leads customer service and utility strategy, blending legal, strategic, and operational expertise to enhance customer and employee experiences.

Outside of work, Quisha is deeply committed to community service. She serves on the board of directors for Bridges to Change and Good in the Hood and is the vice president of the Portland Alumnae Chapter of Delta Sigma Theta Sorority. She enjoys reading, watching movies with family, and playing golf with friends.

She is a proponent of using AI and machine learning to create more equitable access to utility affordability programs.

Personality Overview

Candid & Clear

Risk-Taker

Strong-Willed

They respond well to strong and respectful communication.  They are very proud of what they do. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Public Sector CX
Focuses on designing and delivering a high-quality, reliable, and transparent customer experience for public utility services, a core theme of her role and stated goals.
AI in Utilities
Advocates for using AI and machine learning to identify and enroll eligible customers in assistance programs, aiming for more equitable and efficient service delivery.
Community Service
Actively serves on the boards of local non-profits like Bridges to Change and Good in the Hood, demonstrating a strong commitment to community impact.

Media Appearances

Please welcome our new Customer Services Director, Quisha Light. Featured in Portland Water Bureau (City of Portland)

See Now

Work History

1-2026
Organization Manager at City of Portland
3-2025 - 1-2026
Interim Director at Portland Water Bureau
3-2022 - 3-2025
Customer Service Director at Portland Water Bureau
8-2019 - 3-2022
Manager, Product Development & Lifecycle Management at Portland General Electric
12-2018 - 8-2019
Principal Strategy Integrator at Portland General Electric

Education

1997 - 2000
Juris Doctor from The University of Memphis—Cecil C. Humphreys School of Law
1991 - 1995
Bachelor of Arts (B.A.) from The University of the South

More Information

Social Presence :

Prographics :

Exp : 11 Location : Portland, Oregon, United States Job Level : Middle Designation : Organization Manager at City of Portland
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Insights For Selling To Quisha

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Quisha is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Quisha

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Quisha move?

  • They can take decisions very fast if you manage to convince them.
  • Can Quisha take some risk or not?

  • The risks don’t matter much to them.

You And Quisha

Personality Compatibility


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