Rachael Gardner in

Rachael Gardner

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Director, CX Operations at Talkdesk
📍 Greater Boston, United States

Rachael is a Customer Success Manager at Talkdesk with over seven years of corporate experience specializing in partner advocacy and account management. A recommendation highlights her exceptional sales and negotiation skills. She holds a Bachelor of Science from the University of Massachusetts, Amherst and a certification in Managing a Customer Contact Center.

Outside of her corporate role, Rachael is a passionate and certified Group Fitness Instructor for several organizations. She is particularly involved with a kickboxing-inspired fitness method designed to foster a community that empowers women, reflecting a commitment to wellness and encouragement.

She recently received a "Talkdesk SWARM FY23 - Special Impact" award for her contributions.

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Experience
12 Years
Current Role
Director, CX Operations
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rachael cares about

Customer Experience (CX)
Her role at Talkdesk involves partnering with customers to identify goals and align solutions to drive their Customer Experience (CX) vision forward.
Partner Relationships
Her introduction and past role at Expedia emphasize her dedication to developing and sustaining strong partner relationships through high-quality consulting and data insights.
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Career

Work history

2-2026
Director, CX Operations
Talkdesk
8-2025
Group Fitness Instructor
KFIT Body Fitness and Nutrition
12-2023 - 2-2026
Senior Manager, Customer Success Operations
Talkdesk
2-2023 - 12-2023
Strategic Customer Success Manager
Talkdesk
1-2023
Group Fitness Instructor
Norwell Athletic Club
In the press

Media appearances

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Education
2010 - 2014
Bachelor of Science (BS)
University of Massachusetts, Amherst
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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