Rachana Vaishnav in

Rachana Vaishnav

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Senior Manager, Application Delivery at Southwest Airlines
📍 Dallas-Fort Worth Metroplex, United States

Rachana is an enterprise transformation leader with over 20 years of experience directing large-scale modernization at Fortune 500 companies like Southwest Airlines and Citi. She excels at mission-critical delivery, managing multimillion-dollar budgets and complex vendor ecosystems. People who have worked with her often describe her as hard-working, analytical, and a capable professional.

She is deeply engaged with her alma mater, the SMU Cox School of Business, where she actively organizes and promotes leadership panels and networking events for students and alumni. Rachana is a reflective individual who views her recent Executive MBA journey as a period of significant personal growth and developing new perspectives.

She received the coveted Leadership Excellence Award while at Citi, a recognition given to very few, for her work in test automation.

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Experience
29 Years
Current Role
Senior Manager, Application Delivery
Job Level
Middle
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rachana cares about

Enterprise Modernization
Her career is centered on leading large-scale modernization, quality transformation, and complex delivery initiatives in highly regulated, mission-critical environments.
Quality Engineering
She has a deep background in QA transformation, establishing "shift-left" quality standards and driving test automation to improve stability and release confidence.
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Career

Work history

2021
Senior Manager, Application Delivery
Southwest Airlines
2018 - 2021
Senior Manager, Quality Management Office
Southwest Airlines
2012 - 2018
Senior Manager, North America Functional and Automation Testing
Citi
2010 - 2012
QA Manager, Digital Platform and Innovation
JCPenney
2007 - 2010
Manager, Application Testing
Neiman Marcus Online
In the press

Media appearances

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Education
1-2025 - 8-2026
Executive MBA
SMU Cox School of Business
1991 - 1996
BS in Computer Science and Accounting
University of Central Florida
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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