Rafael is the Customer Insights Lead for LATAM at Roche, where he has built a long-term career across diverse roles including Customer Experience, Agile Coaching, and Business Intelligence. He holds a Certified ScrumMaster® certification and has a background from Universidade Presbiteriana Mackenzie and Tecnológico de Monterrey.
He appears driven by a strong sense of purpose, sharing content on the importance of listening to customers and inspiring others authentically. His interests focus on leadership within the context of digital transformation and building agile, effective teams to drive change within the pharmaceutical industry.
Rafael has held at least five distinct leadership roles without leaving his company, Roche, showcasing significant internal mobility and adaptability.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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