Rafael Macedo in

Rafael Macedo

Editor · DISC type SC
Customer Success Manager at Viva! Experiências
📍 São Paulo, São Paulo, Brazil

Rafael is a Customer Success Manager with over 11 years of experience in customer-centric roles, blending expertise in marketing, quality analysis, and customer success. A graduate in Advertising and Propaganda, he is described by colleagues as proactive, creative, and dynamic, with a talent for developing strategies that enhance client satisfaction.

He previously managed a relationship club for the construction industry, planning and executing unique experience-based events for its members.

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Experience
16 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Rafael shows up

Late Adopter
Slow Buyer
Skeptic

They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to be clear about their needs and limitations and are unlikely to promise too much. Being observant comes to them naturally.

Priorities

Topics Rafael cares about

Customer Experience
His career focuses on customer success and satisfaction, and he has shared case studies on using personalized experiences as rewards to drive employee motivation and engagement.
Digital Marketing
With a background in marketing and multiple certifications in Google Ads, SEO, and social media, he is skilled in planning and executing digital campaigns.
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Career

Work history

6-2021
Customer Success Manager
Viva! Experiências
11-2020 - 6-2021
Customer Success Analyst
Docket Brasil
1-2019 - 2-2020
Analista de Marketing e Atendimento
Grupo ZAZCOMM.
2-2017 - 7-2018
Analista de qualidade II
Paschoalotto
10-2014 - 2-2017
Analista de qualidade I
Paschoalotto
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2017
Publicidade e Propaganda
Universidade Paulista
2010 - 2012
Tecnologia em Gestão em TI
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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