Rafael Vieira in

Rafael Vieira

Critic · DISC type C
Global Consumer Engagement Evolution Lead at Nestlé
📍 Lisboa, Lisbon, Portugal

Rafael is a global executive in corporate entrepreneurship and innovation, currently leading consumer engagement evolution at Nestlé. His expertise in digital transformation and customer journey design was developed at firms like Teleperformance and Accenture. He holds a Masters from Antwerp Management School and an MBA from FGV.

Outside of his corporate roles, Rafael has a strong passion for art and music. His leadership and marketing acumen were evident early on, having served as a marketing coordinator for AIESEC and marketing director for his universitys Students Council during his B. Sc. studies.

He has successfully established and managed business divisions across five countries and three continents.

Read the full overview →
Experience
20 Years
Current Role
Global Consumer Engagement Evolution Lead
Location
Lisboa, Lisbon, Portugal
Personality Overview

How Rafael shows up

Information Seeker
Critic
ROI Driven

They prefer to analyze logically and value objective facts over emotions. They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Rafael cares about

AI in CX
He frequently posts about the shift from chatbots to AI agents and how AI is fundamentally changing customer support by deflecting call volume and improving efficiency.
Digital Transformation
A core theme of his career, he focuses on designing enhanced customer journeys and guiding clients on their digital strategies.
+5 more topics Login to view topics
Career

Work history

2-2023
Global Consumer Engagement Evolution Lead
Nestlé
12-2020 - 11-2022
Global Accounts Business Development
Teleperformance
2-2020 - 12-2020
Head of Global Product Management, Marketing & Partnerships
Teleperformance
1-2018 - 1-2020
Head of Digital Consulting Unit
Teleperformance
5-2012 - 12-2017
Global Head of Product - Social Media & Mobile Apps
Teleperformance
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master
Antwerp Management School
Entrepreneurship/Entrepreneurial Studies
Stanford University
Digital Product Design & Management
EDIT. - Disruptive Digital Education
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Nestlé Employees

Explore more public profiles from related professionals.

Gianinna Alvarez
Gianinna Alvarez
S2P-Procurement Supervisor Latam
Nestlé
 Caitlin Zirkel
Caitlin Zirkel
Brand Manager, Peptamen Formula
Nestlé
AG
Adrian Gale
Site Electrical Engineer
Nestlé
CO
Crystal O.
Commercial Development Executive
Nestlé

More profiles

Discover additional public profiles from our index.

Scott Lockey
Scott Lockey
Senior Director, Partnerships
Cvent
 Chris Gutmann
Chris Gutmann
Vice President, Global Integrating Solutions
Baxter International Inc.
RU
Rudy Ullrich
Vice President Marketing
Freddie Mac
 Alesya Semukha-Greenberg
Alesya Semukha-Greenberg
Senior Director, Corporate Communications & Marketing
Freddie Mac
Unlock the full playbookSee exactly how to sell to Rafael. Free, 10 seconds.