Rajiv Kapoor

Observer
DISC Type : ci

General Manager at Fairmont Mumbai & Roswyn, A Morgans Originals Hotel

Mumbai, Maharashtra, India

Overview

Rajiv Kapoor is the award-winning Cluster General Manager for the newly launched Fairmont Mumbai and the pre-opening Roswyn, A Morgans Originals Hotel. An alumnus of IHM Shimla with over 25 years of experience across Asia, his leadership style blends commercial discipline with brand storytelling. People who have worked with him describe him as innovative, dedicated, and well-organized.

Growing up in an Indian Air Force family, he moved frequently across India, which sparked a lifelong passion for travel and connecting with new people. Rajiv is a fitness enthusiast who enjoys swimming and cricket, and he prioritizes spending quality time with his wife and two daughters.

He is spearheading the India debut of the Morgans Originals brand while simultaneously managing the flagship Fairmont Mumbai.

Personality Overview

Example Seeker

Assertive

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Luxury Storytelling
He repeatedly emphasizes that hospitality is about storytelling and creating emotional connections, a core part of his leadership philosophy for building luxury brands.
Hotel Pre-Opening
He is currently leading the pre-opening phase for Roswyn, A Morgans Originals Hotel, and has just successfully launched Fairmont Mumbai, making this a primary professional focus.
Wellness Innovation
He highlights unique offerings like India's first "longevity suite" in a luxury hotel, showing a keen interest in integrating science-backed wellness and new technology into hospitality.

Media Appearances

Rajiv Kapoor appointed General Manager of Fairmont Mumbai & Roswyn, A Morgans Originals Hotel. Featured in Economic Times – Hospitality

See Now

Work History

9-2025
General Manager at Fairmont Mumbai & Roswyn, A Morgans Originals Hotel
3-2024 - 8-2025
General Manager at Fairmont Hotels & Resorts
5-2019 - 3-2024
General Manager at Fairmont Jaipur
9-2017 - 4-2019
General Manager at Marriott International
1-2015 - 8-2017
Hotel Manager at Marriott International

Education

Rajiv has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Mumbai, Maharashtra, India Job Level : Senior Designation : General Manager at Fairmont Mumbai & Roswyn, A Morgans Originals Hotel
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Insights For Selling To Rajiv

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rajiv is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Rajiv

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Rajiv move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Rajiv take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Rajiv

Personality Compatibility


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