Ramakrishna S. in

Ramakrishna S.

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CTO of Global Digital Customer Experience Practice, India at Capgemini
📍 Bengaluru, Karnataka, India

Ramakrishna is a seasoned VP and CTO at Capgemini, leading the Global Digital Customer Experience practice in India. With over 25 years of experience, he specializes in translating business strategy into technical CX solutions. A B.Tech graduate and certified architect, he is described by colleagues as an energetic and inspiring leader.

He is passionate about innovation and recently spearheaded the DCX India Hackathon 2025, an event focused on reimagining the future of customer experience through technology.

While at Wipro, he grew the Pega Practice topline by an impressive 7x in just three years and was a speaker at PegaWORLD 2012.

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Experience
28 Years
Current Role
CTO of Global Digital Customer Experience Practice, India
Job Level
Leadership
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Ramakrishna cares about

Agentic AI
His current role involves actively helping clients plan and implement successful Agentic AI projects for enhanced customer engagement.
Generative AI Optimization
He is focused on the shift to Generative AI in search, advising on optimizing brand visibility for conversational AI platforms.
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Career

Work history

6-2020
CTO of Global Digital Customer Experience Practice, India
Capgemini
6-2020 - 10-2021
Pega Practice and Delivery Lead for DCX NA
Capgemini
7-2015 - 6-2020
AVP - Pega Practice
Tech Mahindra
6-2011 - 7-2015
Global Practice Head - Pega
Wipro Technologies
10-2008 - 3-2012
Senior Practice Manager
Wipro Technologies
In the press

Media appearances

Could data sharing accelerate the journey to hyper‑personalized customer experience?. Featured in Capgemini India Insights
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Education
1993 - 1997
B.Tech
Acharya Nagarjuna University
Education details unavailable
Kendriya Vidyalaya
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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