Randy Harmat

Enthusiast
DISC Type : i

CEO at Endicott Comm Inc.

Santa Ana, California, United States

Overview

Randy Harmat is the CEO of Ansafone Contact Centers, specializing in creative omnichannel BPO solutions. Drawing on experience from his time as CEO at Endicott Comm Inc. and his BSBAM from the University of Redlands, he focuses on delivering exceptional, white-glove service to his partners customers.

While his professional life is his primary focus, Randy maintains a connection to his alma mater, the University of Redlands, which he follows with interest. This suggests an appreciation for his educational roots and the community associated with the institution.

A key accolade from a recommendation is that Randy and his team truly live their mantra – "whatever it takes. "

Personality Overview

Amiable & Agreeable

Non-Confrontational

Optimistic

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Omnichannel BPO
As CEO of Ansafone, he is dedicated to providing creative and tailored omnichannel business process outsourcing solutions to meet specific client goals.
Customer-Centric Service
His professional focus is on delivering "white-glove service" to his clients' customers, allowing his partners to concentrate on their core business operations.
Innovative Solutions
He specializes in creating innovative and effective contact center solutions that are designed to help businesses of all sizes, from startups to established enterprises.

Media Appearances

Randy has no verified media appearances

Work History

10-2007 - 8-2008
CEO at Endicott Comm Inc.
1-1995
CEO at Ansafone Communications

Education

1990 - 1993
BSBAM from University of Redlands
Education details unavailable from SAC

More Information

Social Presence :

Prographics :

Exp : 13 Location : Santa Ana, California, United States Job Level : Leadership Designation : CEO at Endicott Comm Inc.
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Insights For Selling To Randy

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Randy is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Randy

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Randy move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Randy take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Randy

Personality Compatibility


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