Raquel Loiola in

Raquel Loiola

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Customer Relationship Manager (LATAM) at COTY Inc.
📍 São Paulo, São Paulo, Brazil

Raquel Loiola is a Customer Relationship Senior Manager for LATAM at Coty with 17 years of leadership experience in customer service. A graduate of Ibmec, she excels in contact center management, CRM systems, and process simplification. Colleagues describe her as a results-focused strategist with deep technical knowledge.

She specializes in transforming customer feedback into actionable insights to improve customer experience and engagement.

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Experience
9 Years
Current Role
Customer Relationship Manager (LATAM)
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Raquel cares about

Customer Experience
Focuses on transforming customer feedback into actionable insights to improve overall engagement and the consumer journey.
Contact Center Ops
Manages strategic and operational activities, including workflow, quality assurance, workforce optimization, and cost management.
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Career

Work history

2-2016
Customer Relationship Manager (LATAM)
COTY Inc.
Client Manager
Hypermarcas S/A
Customer Relationship Manager
Teleperformance CRM S/A (Operação Nokia Brasil)
Customer Relationship Manager
Bayer Schering Pharma
Relationship Programs Coordinator
Schering do Brasil
In the press

Media appearances

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Education
2007 - 2009
Post - Graduate
Ibmec
Graduate
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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