Raymond S.

Commander
DISC Type : D

Multi-project - Aerospace, Logistic, Program Consultant at FedEx ACC

Greater Orlando, United States

Overview

Ray is an accomplished IT program manager with over a decade of experience leading complex projects in retail, e-commerce, and hospitality. Described by colleagues as experienced, knowledgeable, and pro-active, he specializes in ERP, CRM, and AI solutions. Ray holds a Bachelor of Science from Southern New Hampshire University.

Outside of his primary technical roles, Ray has authored publications on diverse topics, indicating a passion for writing and sharing knowledge. One of his notable works focuses on the niche community of online darts, covering news and manufacturing within the sport.

Unique fact: Ray is the founder of two separate technical companies, Higher Solutions and Synergy Tools Inc.

Personality Overview

Impact-Driven

Very Quick

Decisive

More than the product, they care about the effectiveness of the product.  They are not focused on building rapport and relationships. They like to act fast and expect others to do the same.

Topics They Care About

AI & Automation
His headline lists AI, ML, and Automation. He holds a certification in Large Language Models and has authored a publication on automation and robotics.
Enterprise Systems
Has extensive experience managing ERP and CRM implementations, including leading a $20M product launch and optimizing Salesforce Commerce Cloud integrations.
Retail Technology
His background includes managing Omni Channel solutions, POS systems, and retail technology programs for major companies like Mattress Firm and Lindt & Sprüngli.

Media Appearances

Raymond has no verified media appearances

Work History

9-2025 - 10-2025
Multi-project - Aerospace, Logistic, Program Consultant at FedEx ACC
5-2025
Senior Technical Program Manager (CRM) - Founder at Synergy Tools Inc
5-2025
Senior Technical Product Manager (CRM) - Founder at Synergy Tools Inc
4-2024 - 9-2025
Founder and Technical Program Owner - DevOps at PIESoft: Project Intelligence and Engagement Software
4-2024 - 12-2024
MSP Fractional - Program Portfolio Manager & TPM at The Nu-Age Group

Education

1994 - 1999
Bachelor of Science from Southern New Hampshire University
2011 - 2012
Project Management from John Mason Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 29 Location : Greater Orlando, United States Job Level : Leadership Designation : Multi-project - Aerospace, Logistic, Program Consultant at FedEx ACC
URL has been copied!

Insights For Selling To Raymond

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raymond is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Raymond

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Raymond move?

  • They can take decisions very fast if you manage to convince them.
  • Can Raymond take some risk or not?

  • The risks don’t matter much to them.

You And Raymond

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.