Rebecca Finney

Go-getter
DISC Type : d

Snr Director Customer Success and Services at Accruent

Nottinghamshire, England, United Kingdom

Overview

Rebecca Finney is the Senior Director of Customer Success at Accruent, leading a global team responsible for a portfolio with an approximate ARR of $50M. With over two decades of experience, she specializes in fostering strong client partnerships to drive retention and growth. She holds a Bachelor of Science from Nottingham Trent University.

Interesting fact: Rebecca was named Accruents Customer Success Manager of the Year in 2020.

Personality Overview

Direct & Candid

Challenger

Decisive

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Enterprise Client Success
Leads a global team focused on delivering value, driving customer retention, and expanding account growth for enterprise clients.
Retail Sector Management
Has direct experience managing a £7m ARR portfolio that included four of the top 10 UK retailers.
Cold Chain Industry
Announced her planned attendance at the Cold Chain Live 2025 conference, indicating a professional focus in this area.

Media Appearances

Rebecca has no verified media appearances

Work History

9-2025
Snr Director Customer Success and Services at Accruent
12-2022 - 9-2025
Director, Customer Success at Accruent
1-2019 - 12-2022
Snr Customer Success Manager at Accruent
5-2010 - 11-2015
My store care reporting and finance manager at Alliance Boots
5-2005 - 5-2010
FM consultant at Gleeds

Education

1999 - 2004
Bachelor of Science (BSc) from Nottingham Trent University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Nottinghamshire, England, United Kingdom Job Level : Mid-senior Designation : Snr Director Customer Success and Services at Accruent
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Insights For Selling To Rebecca

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rebecca is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rebecca

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rebecca move?

  • Their decision making speed is somewhere in the middle.
  • Can Rebecca take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rebecca

Personality Compatibility


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