Referika Rahmi in

Referika Rahmi

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Customer Experience Manager at Macy's
📍 New York, New York, United States

Referika is a customer experience and strategic communications leader with over 15 years of global experience in technology, manufacturing, and nonprofit sectors. She specializes in marketing strategy and cross-sector partnerships, holding a Master of Arts from the University of Indonesia. She is fluent in Indonesian and conversational in French.

She is passionate about aligning business objectives with social impact, a theme that has defined her career. This is demonstrated by her nearly nine-year tenure at Greenpeace Southeast Asia, where she focused on building community-focused donor programs and fostering impactful collaborations to address climate change.

Unique fact: Referika built Greenpeace Southeast Asias mid-to-high net-worth individual donor program from the ground up as the sole team member.

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Experience
1 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
New York, New York, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Referika cares about

Nonprofit Fundraising
She built and led a high-value donor program for Greenpeace SEA and was the recipient of the "Best Fundraising by International Organization" award in Indonesia.
Customer Experience
Her current role as Customer Experience Manager at Macy's focuses on leading sales colleagues and driving performance across key loyalty and sales metrics.
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Career

Work history

10-2025
Customer Experience Manager
Macy's
6-2025
Supporter Relations Senior Coordinator
Greenpeace Southeast Asia
Supporter relations coordinator
Greenpeace Southeast Asia
Senior Consultant
Occam Komunikasi Indonesia
Communications and Marketing Specialist
PT HM Sampoerna Tbk
In the press

Media appearances

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Education
Master of Arts (MA)
University of Indonesia
Bachelor of Arts (BA)
University of Indonesia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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