Ricardo Leitao in

Ricardo Leitao

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SVP Global Professional Services, Manufacturing and Supply Chain at QAD
📍 Columbia, Maryland, United States

Ricardo Leitão is the SVP of Global Professional Services at QAD, specializing in leading enterprise software service teams to drive profitability and customer success. He has generated over $1B in service revenue and holds an Executive Certificate from MIT Sloan. Colleagues describe him as a strategic, passionate, and customer-focused leader.

He has earned 13 awards for excellence in meeting financial objectives and ensuring customer satisfaction throughout his career.

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Experience
19 Years
Current Role
SVP Global Professional Services, Manufacturing and Supply Chain
Job Level
Leadership
Location
Columbia, Maryland, United States
Personality Overview

How Ricardo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ricardo cares about

Accelerating Time-to-Value
A core focus of his new SVP role at QAD, where he is responsible for refining delivery methodologies to help customers realize value faster.
Service Revenue Growth
He has a proven track record of increasing service revenue, growing it by 11% and 18% in consecutive years and generating over $1B since 2019.
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Career

Work history

9-2025
SVP Global Professional Services, Manufacturing and Supply Chain
QAD
11-2024 - 9-2025
SVP Global Professional Services
OneTrust
5-2022 - 7-2024
SVP Global Services; SaaS, AWS, COE, Managed Services, Implementation Services Banner
Ellucian
1-2019 - 5-2022
GM / Head of Global Professional Services; Modernization, BPM, IoT, API Management, IBM webMethods
Software AG
1-2017 - 12-2018
SVP Professional Services Sales & Delivery, Americas; Modernization, B2B, BPM, IoT, APIs
Software AG
In the press

Media appearances

Redzone Appoints Ricardo Leitao as Senior Vice President of Professional Services to Drive Profitability and Accelerate Customer Success. Featured in QAD
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QAD | Redzone nomme Ricardo Leitao au poste de vice-président senior des services professionnels. Featured in Agence France-Presse (AFP)
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Education
5-2021
Executive Certificate in Strategy and Innovation
MIT Sloan School of Management
5-2024
Master of Business Administration - MBA
University of Massachusetts Amherst
5-2019
Master of Science - MS
Boston University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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