Ricardo (Ric) M.

Commander
DISC Type : D

Director of Customer Support, EMEA at Klaviyo

Dublin, County Dublin, Ireland

Overview

Ricardo has no verified overview

Personality Overview

Strong-Willed

Very Quick

Candid & Clear

They like to stay in control of the negotiation or defining of the terms.  They do not care very much about building rapport or relationships. They respond better to strong and respectful interactions.

Topics They Care About

Ricardo has no verified topics they care about

Media Appearances

Ricardo has no verified media appearances

Work History

8-2025
Director of Customer Support, EMEA at Klaviyo
12-2024 - 7-2025
Head of Partner Support (Vendor/BPO Operations) at Personio
10-2022 - 12-2024
Head of Customer Support at Personio
6-2022 - 9-2022
Relocation at Career Break
7-2021 - 5-2022
Senior Manager, Global Support - Billing Support at LinkedIn

Education

Advanced Diploma in Spanish from Cervantes Institute
Advanced Diploma in Project Management from Communications and Management Institute

More Information

Social Presence :

Prographics :

Exp : 18 Location : Dublin, County Dublin, Ireland Job Level : Mid-senior Designation : Director of Customer Support, EMEA at Klaviyo
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Insights For Selling To Ricardo (Ric)

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Be respectful but crisp

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ricardo (Ric) is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ricardo (Ric)

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Ricardo (Ric) move?

  • If convinced, they can reach decisions quite fast.
  • Can Ricardo (Ric) take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Ricardo (Ric)

Personality Compatibility


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