Rich McCarthy in

Rich McCarthy

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Senior Vice President at M&T Bank
📍 Buffalo, New York, United States

Rich McCarthy is the Senior Executive Vice President and Head of Enterprise Operations at M&T Bank, where he integrates key capabilities to enhance customer and employee support. A graduate of the University at Buffalo and the Executive Banking School, his career began in branch banking and has spanned multiple leadership roles.

Outside of work, Rich is active in the Buffalo community, contributing his time to the United Way of Buffalo & Erie County and the Episcopal Church Home Foundation. He also serves on the board of the New York Bankers Association and consistently shows support for veterans causes.

Unique fact: He began his career at M&T Bank as an intern.

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Current Role
Senior Vice President
Job Level
Leadership
Location
Buffalo, New York, United States
Personality Overview

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Priorities

Topics Rich cares about

Operational Excellence
His role focuses on integrating operations like Banking Services and Risk Shared Services to streamline delivery and accelerate responsiveness across the enterprise.
Customer Experience
His responsibilities include leading the Contact Center and Customer Advocacy, building on his previous leadership roles in M&T's Retail Banking customer experience.
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Career

Work history

Senior Vice President
M&T Bank
In the press

Media appearances

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Education
1987 - 1991
Master of Business Administration (M.B.A.)
University at Buffalo
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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