Richard De Haast

Commander
DISC Type : D

Chief Executive Officer at SCALABRINI VILLAGE LTD

Chatswood West, New South Wales, Australia

Overview

Richard de Haast is a customer-centric CEO at SCALABRINI VILLAGE LTD with extensive experience leading service industry transformations in aged care, retirement, and hospitality across Australia, New Zealand, and South Africa. A graduate of the University of Aucklands MBA program, he is recognized for his principled leadership. Colleagues describe him as agile, strategic, and a natural leader.

Originally trained as a human rights lawyer in South Africa, Richard is passionate about making a positive impact and supporting vulnerable people. This mission extends into his personal advocacy for community and faith-based initiatives, where he focuses on enriching the lives of older adults and creating inclusive, supportive environments for his staff and residents.

Unique fact: In his early life, Richard spent two years training to be a Catholic priest and was once jailed overnight in Cape Town for participating in a human rights protest march.

Personality Overview

Risk-Taker

Very Quick

Decisive

They take a lot of pride in personal achievements.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Staff Retention
He is passionate about creating a supportive workplace culture, achieving a 9% staff turnover rate—well below industry averages—through initiatives like migrant sponsorship programs.
Customer-Centric Care
A core philosophy in his career, he champions a "person-centred" approach, ensuring residents' dignity, choice, and sense of community are prioritized in aged care.
Innovative Aged Care
He is rewriting traditional aged care models by developing projects that swap outdated funding for customer choice, future-proofed designs, and private care options.

Media Appearances

Richard has no verified media appearances

Work History

3-2022
Chief Executive Officer at SCALABRINI VILLAGE LTD
4-2021 - 3-2022
Director Seniors Living at Churches of Christ in Queensland
9-2020 - 4-2021
Director Seniors Care at Churches of Christ in Queensland
8-2018 - 6-2020
National Director / Chief Executive Officer (Residential Aged Care / In Home Care / Retirement) at The Salvation Army Aged Care Plus
4-2018 - 8-2018
Head of Customer Episode Delivery : Customer Transformation (Health Insurance) at Bupa Australia & New Zealand

Education

2011 - 2012
MBA from University of Auckland
2017 - 2017
Asialink Business Leadership Programme from Asialink Business

More Information

Social Presence :

Prographics :

Exp : 33 Location : Chatswood West, New South Wales, Australia Job Level : Leadership Designation : Chief Executive Officer at SCALABRINI VILLAGE LTD
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Richard

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Richard take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Richard

Personality Compatibility


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