Richard Perron

Enthusiast
DISC Type : i

Service Desk Manager at Andrew Peller Limited

Hamilton, Ontario, Canada

Overview

Richard Perron is an experienced Service Desk Manager at Andrew Peller Limited, with a demonstrated history in the IT and services industry. He is a strong support professional, holding diplomas in both Network Engineering and Computer Programmer/Analyst, showcasing a deep technical foundation.

He holds both A+ and Linux+ certifications, underscoring his hands-on expertise in hardware and operating systems.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Service Desk Management
As a Service Desk Manager, he has expertise in platforms like ServiceNow, Freshworks, and Talkdesk, focusing on efficient support services.
IT Vendor Management
This is an explicit skill from his current role, indicating he manages relationships and contracts with technology suppliers for his company.
Cloud Technologies
His skills include Microsoft Azure and Microsoft Entra ID, showing his involvement with modern cloud infrastructure and identity management.

Media Appearances

Richard has no verified media appearances

Work History

12-2019
Service Desk Manager at Andrew Peller Limited
3-2018 - 12-2019
IT Analyst at Canada Bread Company, Limited
8-2015 - 12-2019
Deskside Technology Consultant – Expert at Canada Bread Company, Limited
7-2013 - 8-2015
ITO Service Delivery Representative at Hewlett-Packard
3-2012 - 7-2013
Deskside Support at CompuCom

Education

1995 - 1997
Computer Programmer/Analyst Diploma from Niagara College
2009 - 2011
Network Engineer Diploma from Trios College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Hamilton, Ontario, Canada Job Level : Middle Designation : Service Desk Manager at Andrew Peller Limited
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Richard

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Richard take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Richard

Personality Compatibility


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