Richard Perron in

Richard Perron

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Service Desk Manager at Andrew Peller Limited
📍 Hamilton, Ontario, Canada

Richard Perron is an experienced Service Desk Manager at Andrew Peller Limited, with a demonstrated history in the IT and services industry. He is a strong support professional, holding diplomas in both Network Engineering and Computer Programmer/Analyst, showcasing a deep technical foundation.

He holds both A+ and Linux+ certifications, underscoring his hands-on expertise in hardware and operating systems.

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Experience
28 Years
Current Role
Service Desk Manager
Job Level
Middle
Location
Hamilton, Ontario, Canada
Personality Overview

How Richard shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Richard cares about

Service Desk Management
As a Service Desk Manager, he has expertise in platforms like ServiceNow, Freshworks, and Talkdesk, focusing on efficient support services.
IT Vendor Management
This is an explicit skill from his current role, indicating he manages relationships and contracts with technology suppliers for his company.
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Career

Work history

12-2019
Service Desk Manager
Andrew Peller Limited
3-2018 - 12-2019
IT Analyst
Canada Bread Company, Limited
8-2015 - 12-2019
Deskside Technology Consultant – Expert
Canada Bread Company, Limited
7-2013 - 8-2015
ITO Service Delivery Representative
Hewlett-Packard
3-2012 - 7-2013
Deskside Support
CompuCom
In the press

Media appearances

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Education
1995 - 1997
Computer Programmer/Analyst Diploma
Niagara College
2009 - 2011
Network Engineer Diploma
Trios College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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