Rickey Griffey

Inspirer
DISC Type : id

Director of Contact Center Operations at Contractor In Charge

Detroit Metropolitan Area, United States

Overview

Rickey Griffey is a seasoned operations management expert and the current Director of Contact Center Operations at Contractor In Charge. He has extensive experience managing customer service, BPO call centers, and account management teams to meet and exceed client expectations. Colleagues describe him as an active, helpful, and respected leader.

At a previous role with Apex Service Partners, he successfully managed the customer service operations for six different company brands simultaneously.

Personality Overview

Decisive

Charming & Persuasive

Fast Adopter

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Contact Center Operations
His career is centered on leading contact centers, including managing BPO call centers offshore to meet client expectations.
Team Leadership
Recommendations highlight his ability to get the most out of his teams, knowing when to push and when to coach to achieve objectives.
Customer Success
He has held director-level positions focused on customer success and ensuring client expectations are consistently met.

Media Appearances

Rickey has no verified media appearances

Work History

3-2026
Director of Contact Center Operations at Contractor In Charge
2-2025 - 3-2026
Customer Service Manager at Apex Service Partners
9-2023 - 3-2025
Director of Customer Success at Critical Control
7-2019 - 3-2023
Director Of Operations/Vendor Manager at UpNest
4-2015 - 7-2019
Assistant Call Center Manager at DialAmerica

Education

Rickey has no verified education history

More Information

Social Presence :

Prographics :

Exp : 22 Location : Detroit Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Contact Center Operations at Contractor In Charge
URL has been copied!

Insights For Selling To Rickey

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rickey is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Rickey

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Rickey move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Rickey take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Rickey

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.