Rickey Griffey in

Rickey Griffey

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Director of Contact Center Operations at Contractor In Charge
📍 Detroit Metropolitan Area, United States

Rickey Griffey is a seasoned operations management expert and the current Director of Contact Center Operations at Contractor In Charge. He has extensive experience managing customer service, BPO call centers, and account management teams to meet and exceed client expectations. Colleagues describe him as an active, helpful, and respected leader.

At a previous role with Apex Service Partners, he successfully managed the customer service operations for six different company brands simultaneously.

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Experience
22 Years
Current Role
Director of Contact Center Operations
Job Level
Mid-senior
Location
Detroit Metropolitan Area, United States
Personality Overview

How Rickey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rickey cares about

Contact Center Operations
His career is centered on leading contact centers, including managing BPO call centers offshore to meet client expectations.
Team Leadership
Recommendations highlight his ability to get the most out of his teams, knowing when to push and when to coach to achieve objectives.
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Career

Work history

3-2026
Director of Contact Center Operations
Contractor In Charge
2-2025 - 3-2026
Customer Service Manager
Apex Service Partners
9-2023 - 3-2025
Director of Customer Success
Critical Control
7-2019 - 3-2023
Director Of Operations/Vendor Manager
UpNest
4-2015 - 7-2019
Assistant Call Center Manager
DialAmerica
In the press

Media appearances

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Education

Rickey has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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