Rob Lathan

Observer
DISC Type : ci

Customer Success Manager at NetApp

Atlanta, Georgia, United States

Overview

Rob has no verified overview

Personality Overview

Assertive

Value Driven

Curious

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Rob has no verified topics they care about

Media Appearances

Rob has no verified media appearances

Work History

5-2024
Customer Success Manager at NetApp
8-2020
Enterprise Client Partner at Spot by NetApp at Spot.io
8-2019 - 8-2020
Account Executive at OneTrust
1-2017 - 7-2019
Senior Account Manager - Major Accounts at LivePerson
1-2014 - 12-2016
Account Executive - Mid-Market at LivePerson

Education

Education details unavailable from The Westminster Schools
Bachelor of Arts (B.A.) from The University of North Carolina at Chapel Hill

More Information

Social Presence :

Prographics :

Exp : 13 Location : Atlanta, Georgia, United States Job Level : Middle Designation : Customer Success Manager at NetApp
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Build rapport, it will come handy to handle hard questions later
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Rob

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Rob take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Rob

Personality Compatibility


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