Robert D'Assisi

Enthusiast
DISC Type : i

CEO / Founder at tawk.to

Lugano, Ticino, Switzerland

Overview

Robert DAssisi is the CEO and Founder of tawk. to, a company he co-founded in 2012 to democratize business communications. He believes companies shouldnt have to pay to chat with their own website visitors, which is why the core messaging application is free. The company monetizes its services by offering professional chat agents for hire.

Personality Overview

Optimistic

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Democratizing Communication
His stated mission for tawk. to is to give all companies, regardless of size, equal access to the best tools for customer interaction, removing paywalls to foster opportunity.
Freemium Business Models
He built tawk. to on a model where the core software is free, generating revenue through value-added services like hiring live agents, a strategy central to his company's growth.
Customer Engagement
His entire company is built around providing tools for businesses to better monitor, chat with, and support their customers in real-time to improve satisfaction and sales.

Media Appearances

Robert has no verified media appearances

Work History

8-2011
CEO / Founder at tawk.to

Education

Robert has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Lugano, Ticino, Switzerland Job Level : Leadership Designation : CEO / Founder at tawk.to
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Robert

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Robert take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Robert

Personality Compatibility


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