Robert Leach

Enthusiast
DISC Type : i

Operations Engineer at Custom Ink

Stafford, Virginia, United States

Overview

Robert Leach is an experienced Operations Engineer at Custom Ink with a demonstrated history in the retail industry. He has grown within the company from technical support roles and holds a Bachelor of Science in Physics from Grand Valley State University.

He has a unique background, having transitioned from a Geek Squad Agent and network administrator into his current engineering role, blending hands-on support with operational strategy.

His degree in Physics provides him with a distinctive, analytical approach to solving complex engineering problems.

Personality Overview

Story Driven

Amiable & Agreeable

Optimistic

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

IT Operations
His career progression from desktop support and network administration to Operations Engineer highlights a deep focus on maintaining and improving IT infrastructure.
Network Engineering
He actively shares posts to recruit Network and Network Security Engineers, indicating that building a robust and secure network is a key priority for his team.
Technical Team Building
His involvement in recruiting for technical roles at Custom Ink suggests he is passionate about finding the right talent and growing the company's engineering capabilities.

Media Appearances

Robert has no verified media appearances

Work History

2-2019
Operations Engineer at Custom Ink
10-2016 - 2-2019
Associate Operations Engineer at Custom Ink
5-2014 - 10-2016
Senior Desktop Support Technician at Custom Ink
10-2008 - 5-2014
Network Administrator and Technical Site Lead at Everymind
6-2007 - 10-2009
Geek Squad Agent at Best Buy

Education

2000 - 2005
Bachelor of Science (BS) from Grand Valley State University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Stafford, Virginia, United States Job Level : Mid-senior Designation : Operations Engineer at Custom Ink
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Robert

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Robert take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Robert

Personality Compatibility


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