Rohan W.

Evaluator
DISC Type : Dsc

Senior Customer Success Manager at Avoma

Pune, Maharashtra, India

Overview

Rohan is a Senior Customer Success Manager at Avoma with over 10 years of experience. Having transitioned from sales, he has a deep understanding of the full customer journey. He holds an MBA from UBI Business School and multiple certifications in Customer Success and Apple device management.

His career has taken him across Africa, the Middle East, and India, giving him a global perspective on B2B customer relations. Colleagues and managers describe him as being exceptionally driven, respectful, and a great mentor to junior team members, with strong attention to detail.

Unique fact: He has successfully built and scaled customer success frameworks in both startup and large enterprise environments across three different continents.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

AI in RevOps
His current role at Avoma is centered on helping Sales and Customer Success teams use AI-powered conversation insights to drive revenue.
Customer Journey
He emphasizes his experience covering the entire customer lifecycle, from initial acquisition to long-term retention and expansion.
Scaling Success Teams
He has direct experience building scalable customer success frameworks, including creating training, onboarding programs, and renewal strategies.

Media Appearances

Rohan has no verified media appearances

Work History

5-2025
Senior Customer Success Manager at Avoma
12-2022 - 5-2025
Enterprise Customer Success Manager I at Jamf
10-2021 - 12-2022
Senior Analyst, Client Success (Phreesia) at Rayden Interactive
3-2021 - 9-2021
Customer Success at Machintel
12-2017 - 2-2021
Senior Executive Customer Success at AFC Holidays

Education

2012 - 2013
Master of Business Administration (MBA) from UBI Business School

More Information

Social Presence :

Prographics :

Exp : 7 Location : Pune, Maharashtra, India Job Level : Middle Designation : Senior Customer Success Manager at Avoma
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Insights For Selling To Rohan

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rohan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Rohan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Rohan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Rohan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Rohan

Personality Compatibility


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