Rohan W. in

Rohan W.

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Senior Customer Success Manager at Avoma
📍 Pune, Maharashtra, India

Rohan is a Senior Customer Success Manager at Avoma with over 10 years of experience. Having transitioned from sales, he has a deep understanding of the full customer journey. He holds an MBA from UBI Business School and multiple certifications in Customer Success and Apple device management.

His career has taken him across Africa, the Middle East, and India, giving him a global perspective on B2B customer relations. Colleagues and managers describe him as being exceptionally driven, respectful, and a great mentor to junior team members, with strong attention to detail.

Unique fact: He has successfully built and scaled customer success frameworks in both startup and large enterprise environments across three different continents.

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Experience
7 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Pune, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rohan cares about

AI in RevOps
His current role at Avoma is centered on helping Sales and Customer Success teams use AI-powered conversation insights to drive revenue.
Customer Journey
He emphasizes his experience covering the entire customer lifecycle, from initial acquisition to long-term retention and expansion.
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Career

Work history

5-2025
Senior Customer Success Manager
Avoma
12-2022 - 5-2025
Enterprise Customer Success Manager I
Jamf
10-2021 - 12-2022
Senior Analyst, Client Success (Phreesia)
Rayden Interactive
3-2021 - 9-2021
Customer Success
Machintel
12-2017 - 2-2021
Senior Executive Customer Success
AFC Holidays
In the press

Media appearances

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Education
2012 - 2013
Master of Business Administration (MBA)
UBI Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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