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Roma Y.

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Sr. Director, Customer Experience (Global DTC & Marketplace) at Ruggable
📍 Los Angeles, California, United States

Roma Y. is the Sr. Director of Global Customer Experience at Ruggable, specializing in DTC and marketplace operations. A UC San Diego graduate, she has a proven record of leading CX teams at high-growth companies like Dr. Squatch. She is recognized for developing data-driven strategies and fostering team growth.

Based on her public activity, Roma is passionate about career development and celebrating team achievements. She actively shares professional milestones and expresses gratitude for her peers, emphasizing a focus on collaboration and appreciation within her professional community.

Roma was nominated for an AICX Top CX leader award, recognizing her as one of the most talented leaders in the customer experience field.

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Experience
9 Years
Current Role
Sr. Director, Customer Experience (Global DTC & Marketplace)
Job Level
Senior
Location
Los Angeles, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Roma cares about

Global Customer Experience
Leads global DTC and marketplace customer experience at Ruggable, with previous leadership roles at Dr. Squatch focused on scaling CX operations.
Data-Driven CX
Leverages detailed data and robust ticket tagging systems to gain insights, track recurring issues, and improve overall customer satisfaction.
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Career

Work history

9-2025
Sr. Director, Customer Experience (Global DTC & Marketplace)
Ruggable
3-2025 - 9-2025
Director, Customer Experience (Global DTC & Marketplace)
Ruggable
8-2024 - 3-2025
Sr. Manager, Customer Experience (Global DTC & Marketplace)
Ruggable
12-2021 - 8-2024
Manager, Customer Experience (Global DTC & Marketplace)
Dr. Squatch
3-2017 - 12-2021
Manager, Omnichannel Service & Enablement (Retail)
Anthropologie
In the press

Media appearances

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Education
Bachelor of Arts - BA
UC San Diego
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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