Rosemary Ferreira Carvalho

Critic
DISC Type : C

Customer Service Coordinator at Procter & Gamble

São Paulo, São Paulo, Brazil

Overview

Rosemary Ferreira Carvalho is a Business Expert in Order Management at Procter & Gamble, with over 15 years of experience as an SAP Key User for the SD module. She specializes in system upgrades, process implementation, and logistics projects across Latin America. She holds a Bachelors degree in Administration from Universidade Ibirapuera.

She was honored with the P&G CEO Award, which was presented to her as a surprise by the companys president during the annual fiscal year closing event.

Personality Overview

Critic

Objective Thinker

Negotiator

It is very likely that they will negotiate pricing or other important terms.  They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.

Topics They Care About

SAP Order Management
A specialist since 2008, she is responsible for SAP SD module upgrades, testing, implementation, and support for Order Management processes at Procter & Gamble.
Supply Chain Transformation
She actively participates in Supply Chain Platform Transformation (SCPT) sessions to exchange knowledge with other professionals, as noted from a recent event in Panama.
Latin American Logistics
Her experience includes managing SAP projects for Latin America and leading training discussions with regional specialists in countries like Costa Rica and Panama.

Media Appearances

Rosemary has no verified media appearances

Work History

9-2016
Customer Service Coordinator at Procter & Gamble
5-2008 - 12-2017
Assistente Senior Logistico - Key User - Order Management at Procter & Gamble
4-1999 - 4-2008
Assistente Junior at Procter & Gamble
4-1991 - 1-1998
Analista de Importação at Santista Textil

Education

Bacharel em Administração from Universidade Ibirapuera
Education details unavailable from Alumni

More Information

Social Presence :

Prographics :

Exp : 33 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Customer Service Coordinator at Procter & Gamble
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Insights For Selling To Rosemary

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rosemary is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Rosemary

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Rosemary move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Rosemary take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Rosemary

Personality Compatibility


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