Rosie Serrano in

Rosie Serrano

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Vice President of Member Xperience at Houston Texas Fire Fighters Federal Credit Union
📍 Houston, Texas, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
28 Years
Current Role
Vice President of Member Xperience
Job Level
Senior
Location
Houston, Texas, United States
Personality Overview

How Rosie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rosie cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

7-2023
Vice President of Member Xperience
Houston Texas Fire Fighters Federal Credit Union
11-2017 - 8-2023
AVP- Member Service Center I Card Services I Marketing I Business Development
Houston Texas Fire Fighters Federal Credit Union
4-2017 - 3-2019
CEO / Owner
TalkAbout Quality Service
8-2016 - 3-2019
Founder
Cornerstone for Women
3-2013 - 1-2017
Contact Center and E-Services VP
First Service Credit Union
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
Tertiary Education
Texas Southmost College
Literature
Wharton County Junior College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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