Ross C. in

Ross C.

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Director at Optus Australia
📍 Docklands, Victoria, Australia

Ross is a senior executive with over 20 years of experience leading collections, recoveries, and customer operations for major Australian brands like Optus and National Australia Bank. He manages teams of over 300 FTE, focusing on financial transformation and regulatory compliance. He is certified in Lean Six Sigma.

Colleagues and direct reports describe him as helpful, approachable, and a self-motivated leader who seeks to get the best out of his team through coaching and mentorship.

At National Australia Bank, he quadrupled debt sale returns and negotiated Australia’s largest bankruptcy sale price.

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Experience
26 Years
Current Role
Director
Job Level
Mid-senior
Location
Docklands, Victoria, Australia
Personality Overview

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Decision Approach
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Priorities

Topics Ross cares about

Financial Transformation
He has a proven track record of delivering major commercial impact, including cutting $200M in working capital and reducing operating costs by 30% at Optus.
Vendor Governance
His roles at both Optus and NAB have involved overseeing vendor operations, managing debt sale strategy, and modernizing vendor frameworks to improve performance and compliance.
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Career

Work history

6-2020
Director
Optus Australia
9-2012 - 6-2020
Department Manager — Collections, Recoveries & Debt Sale
National Australia Bank
1-1998 - 8-2011
Earlier Career — Leadership Roles (AAMI, Simply Energy, Origin)
Various
In the press

Media appearances

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Education
2010 - 2010
Lean Six Sigma
Wipro
2010 - 2010
Green Belt 6 Sigma
Wipro
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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