Ross is a senior executive with over 20 years of experience leading collections, recoveries, and customer operations for major Australian brands like Optus and National Australia Bank. He manages teams of over 300 FTE, focusing on financial transformation and regulatory compliance. He is certified in Lean Six Sigma.
Colleagues and direct reports describe him as helpful, approachable, and a self-motivated leader who seeks to get the best out of his team through coaching and mentorship.
At National Australia Bank, he quadrupled debt sale returns and negotiated Australia’s largest bankruptcy sale price.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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