Ross C.

Pioneer
DISC Type : dis

Director at Optus Australia

Docklands, Victoria, Australia

Overview

Ross is a senior executive with over 20 years of experience leading collections, recoveries, and customer operations for major Australian brands like Optus and National Australia Bank. He manages teams of over 300 FTE, focusing on financial transformation and regulatory compliance. He is certified in Lean Six Sigma.

Colleagues and direct reports describe him as helpful, approachable, and a self-motivated leader who seeks to get the best out of his team through coaching and mentorship.

At National Australia Bank, he quadrupled debt sale returns and negotiated Australia’s largest bankruptcy sale price.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Financial Transformation
He has a proven track record of delivering major commercial impact, including cutting $200M in working capital and reducing operating costs by 30% at Optus.
Vendor Governance
His roles at both Optus and NAB have involved overseeing vendor operations, managing debt sale strategy, and modernizing vendor frameworks to improve performance and compliance.
Regulatory Uplift
He focuses on improving customer outcomes in highly regulated industries, having materially lifted compliance standards and reduced formal complaints by up to 90%.

Media Appearances

Ross has no verified media appearances

Work History

6-2020
Director at Optus Australia
9-2012 - 6-2020
Department Manager — Collections, Recoveries & Debt Sale at National Australia Bank
1-1998 - 8-2011
Earlier Career — Leadership Roles (AAMI, Simply Energy, Origin) at Various

Education

2010 - 2010
Lean Six Sigma from Wipro
2010 - 2010
Green Belt 6 Sigma from Wipro

More Information

Social Presence :

Prographics :

Exp : 26 Location : Docklands, Victoria, Australia Job Level : Mid-senior Designation : Director at Optus Australia
URL has been copied!

Insights For Selling To Ross

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ross is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Ross

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Ross move?

  • They are generally fast movers and can take quick decisions
  • Can Ross take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Ross

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.