Ross Duncan 🏝️ in

Ross Duncan 🏝️

Login to view DISC.
International Customer Success Manager at Island
📍 Greater London, England, United Kingdom

Ross is a customer success leader with over 10 years of experience, currently serving as the International Customer Success Manager at Island. Specializing in the cybersecurity sector, he focuses on value realization and driving hyper-growth for his clients. He holds a BSc in Business Information Technology and is described by colleagues as inspiring, calm, and highly organized.

He successfully led a customer success function through the complexities of two acquisitions and a company exit, demonstrating resilience and strong leadership through cultural change.

Read the full overview →
Experience
16 Years
Current Role
International Customer Success Manager
Job Level
Middle
Location
Greater London, England, United Kingdom
Personality Overview

How Ross shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Ross cares about

Value Realization
This is a core theme in his professional headline and was the title of his talk at InfoSecurity Europe, focusing on security investment value.
Cybersecurity
His career focus for several years, with roles at Island, Heimdal, and Cybereason, shows a deep commitment to the cybersecurity space.
+5 more topics Login to view topics
Career

Work history

4-2025
International Customer Success Manager
Island
12-2024 - 4-2025
Global Head of Customer Success
Heimdal®
8-2023 - 4-2025
Director, Customer Success UK & ROW
Heimdal®
8-2021 - 8-2023
Principal Customer Success Manager
Cybereason
1-2019 - 8-2021
Global Director of Customer Success
Huddle
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2010
BSc Business Information Technology (Hons)
Northumbria University
Education details unavailable
Downham Market High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Ross. Free, 10 seconds.