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Rula Samara-Sellers

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Head of Customer Experience at Novuna
📍 Greater Leeds Area, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
18 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

How Rula shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rula cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

1-2022
Head of Customer Experience
Novuna
5-2019 - 4-2022
Contact Centre Manager - Customer Experience
Novuna
9-2017 - 5-2019
Collections & Recoveries Manager at Hitachi Capital (UK) PLC
Hitachi Capital (UK) PLC
8-2016 - 9-2017
Process Consultant, Re-engineering & Production Management
HSBC
7-2015 - 8-2016
Sustainable Change Lead and Contact Centre Coach
HSBC
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2001 - 2004
Education details unavailable
Gosforth High School - Newcastle Upon Tyne
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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