Ryan Needham

Ryan Needham is a seasoned contact center operations manager with a background in the apparel and automotive sectors. As Senior Manager of Customer Service at Carhartt, he focuses on leveraging technology to enhance team efficiency and satisfaction. He is certified in "Transitioning from Manager to Leader" and actively pursues professional development through courses and conferences.

Outside of his core responsibilities, Ryan is dedicated to continuous learning and professional networking. He recently completed a course on building trust and is looking forward to connecting with fellow customer experience professionals and gaining fresh insights at the upcoming 2025 SOCAP National Conference in Phoenix.

He is focused on improving key metrics, stating, “Customers are very happy when we can reduce the amount of time they spend on the phone. ”