Saad "Dean" Khaled, PMP®,Agile Coach SAFe SPC® ,CSM®

Critic
DISC Type : C

IBM Public Cloud - Cloud Architect - Customer Success Manager at IBM

Toronto, Ontario, Canada

Overview

Saad is a Customer Success Manager and Cloud Architect at IBM, specializing in AI, cloud platforms, and Agile methodologies. An MBA graduate from IESE Business School, colleagues describe him as a visionary, diligent, and team-oriented professional who leverages his expertise in Google, Microsoft, Salesforce, and Adobe platforms to drive client success.

Guided by a personal philosophy of giving back, Saad is passionate about community involvement. He has volunteered as a French teacher for new immigrants, reflecting his belief that "we make a life by what we give" and demonstrating his commitment to making a positive impact beyond his professional role.

In 2025, he completed a specialized bootcamp focused on the unique cybersecurity risks and challenges within the mining industry.

Personality Overview

Precise

Critic

Negotiator

They enjoy working alone and do not rely on others very often.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

AI-powered Automation
Recently earned an advanced certification in IBM's watsonx Orchestrate, focusing on AI-driven workflow automation and enterprise productivity solutions.
Financial Services Cloud
Engages with insights from the IBM Financial Services Cloud Council, showing an interest in AI and hybrid cloud solutions for the finance sector.
Agile Methodologies
Holds multiple certifications including SAFe SPC Agile Coach and Scrum Master, indicating a deep commitment to agile project and solution management.

Media Appearances

Saad has no verified media appearances

Work History

7-2024
IBM Public Cloud - Cloud Architect - Customer Success Manager at IBM
1-2017
Management Consultant at IBM iX
1-2018 - 2-2025
Senior Management Consultant / Project Manager / Scrum Master / SPC Agile Coach at IBM iX
4-2015 - 12-2016
Bilingual Digital Sales / Social Media Advisor - IBM Mobile First Platform at IBM Canada
9-2010 - 4-2015
Bilingual Software Business Development - Cloud and Smarter Infrastructure at IBM

Education

2015 - 2018
Master of Business Administration (M.B.A.) from IESE Business School
Bee Consulting School from IBM

More Information

Social Presence :

Prographics :

Exp : 17 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : IBM Public Cloud - Cloud Architect - Customer Success Manager at IBM
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Insights For Selling To Saad "Dean"

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saad "Dean" is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Saad "Dean"

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Saad "Dean" move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Saad "Dean" take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Saad "Dean"

Personality Compatibility


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