Saad "Dean" Khaled, PMP®,Agile Coach SAFe SPC® ,CSM® in

Saad "Dean" Khaled, PMP®,Agile Coach SAFe SPC® ,CSM®

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IBM Public Cloud - Cloud Architect - Customer Success Manager at IBM
📍 Toronto, Ontario, Canada

Saad is a Customer Success Manager and Cloud Architect at IBM, specializing in AI, cloud platforms, and Agile methodologies. An MBA graduate from IESE Business School, colleagues describe him as a visionary, diligent, and team-oriented professional who leverages his expertise in Google, Microsoft, Salesforce, and Adobe platforms to drive client success.

Guided by a personal philosophy of giving back, Saad is passionate about community involvement. He has volunteered as a French teacher for new immigrants, reflecting his belief that "we make a life by what we give" and demonstrating his commitment to making a positive impact beyond his professional role.

In 2025, he completed a specialized bootcamp focused on the unique cybersecurity risks and challenges within the mining industry.

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Experience
17 Years
Current Role
IBM Public Cloud - Cloud Architect - Customer Success Manager
Job Level
Mid-senior
Location
Toronto, Ontario, Canada
Personality Overview

How Saad shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Saad cares about

AI-powered Automation
Recently earned an advanced certification in IBM's watsonx Orchestrate, focusing on AI-driven workflow automation and enterprise productivity solutions.
Financial Services Cloud
Engages with insights from the IBM Financial Services Cloud Council, showing an interest in AI and hybrid cloud solutions for the finance sector.
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Career

Work history

7-2024
IBM Public Cloud - Cloud Architect - Customer Success Manager
IBM
1-2017
Management Consultant
IBM iX
1-2018 - 2-2025
Senior Management Consultant / Project Manager / Scrum Master / SPC Agile Coach
IBM iX
4-2015 - 12-2016
Bilingual Digital Sales / Social Media Advisor - IBM Mobile First Platform
IBM Canada
9-2010 - 4-2015
Bilingual Software Business Development - Cloud and Smarter Infrastructure
IBM
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2018
Master of Business Administration (M.B.A.)
IESE Business School
Bee Consulting School
IBM
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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