Sabina Rana in

Sabina Rana

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Head of Client Success & Engagement at Bloomberg Industry Group
📍 Falls Church, Virginia, United States

Sabina Rana is a results-driven executive with over 20 years of experience leading customer support operations and large-scale transformations, primarily in the SaaS sector. She specializes in enhancing NPS and CSAT metrics through process optimization and scaling support teams. Sabina holds an MBA from the University of Maryland.

Outside of her professional life, Sabina is focused on personal growth, drawing inspiration from authors like Daniel Pink. She is reflective and intentional, expressing gratitude and optimism. Sabina also serves as a mentor on the Womens Leadership Council at the University of New Haven.

Unique fact: Sabina enjoys the holiday season so much that she has more than one Christmas tree in her home.

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Experience
21 Years
Current Role
Head of Client Success & Engagement
Job Level
Mid-senior
Location
Falls Church, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sabina cares about

AI in Customer Experience
She actively discusses how AI will transform customer support, from AI agents resolving tickets in seconds to predictive systems that anticipate customer needs.
Scaling Support Teams
Throughout her career, she has built and managed large-scale support teams of over 350 members and scaled BPO operations for multiple companies.
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Career

Work history

6-2025
Head of Client Success & Engagement
Bloomberg Industry Group
4-2025
Member of the Board of Advisors
Women's Leadership Council at the University of New Haven
7-2024 - 12-2024
Site Director
ID.me
7-2023
Strategy Consultant
INDEPENDENT CONSULTING ROLE (STARTUP BPO INITIATIVE)
3-2022 - 7-2024
Head of Customer Support
BuildOps
In the press

Media appearances

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Education
Master of Business Administration - MBA
University of Maryland
Bachelor of Health Services Management
University of Maryland
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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