Sabina Rana

Commander
DISC Type : D

Head of Client Success & Engagement at Bloomberg Industry Group

Falls Church, Virginia, United States

Overview

Sabina Rana is a results-driven executive with over 20 years of experience leading customer support operations and large-scale transformations, primarily in the SaaS sector. She specializes in enhancing NPS and CSAT metrics through process optimization and scaling support teams. Sabina holds an MBA from the University of Maryland.

Outside of her professional life, Sabina is focused on personal growth, drawing inspiration from authors like Daniel Pink. She is reflective and intentional, expressing gratitude and optimism. Sabina also serves as a mentor on the Womens Leadership Council at the University of New Haven.

Unique fact: Sabina enjoys the holiday season so much that she has more than one Christmas tree in her home.

Personality Overview

Strong-Willed

Risk-Taker

Very Quick

They like to be in a position where they can control the conversation and terms.  They are very proud of what they do. They are not focused on building rapport and relationships.

Topics They Care About

AI in Customer Experience
She actively discusses how AI will transform customer support, from AI agents resolving tickets in seconds to predictive systems that anticipate customer needs.
Scaling Support Teams
Throughout her career, she has built and managed large-scale support teams of over 350 members and scaled BPO operations for multiple companies.
Women's Leadership
Serves as a Member of the Board of Advisors for the Women's Leadership Council at the University of New Haven, providing mentorship and strategic input.

Media Appearances

Sabina has no verified media appearances

Work History

6-2025
Head of Client Success & Engagement at Bloomberg Industry Group
4-2025
Member of the Board of Advisors at Women's Leadership Council at the University of New Haven
7-2024 - 12-2024
Site Director at ID.me
7-2023
Strategy Consultant at INDEPENDENT CONSULTING ROLE (STARTUP BPO INITIATIVE)
3-2022 - 7-2024
Head of Customer Support at BuildOps

Education

Master of Business Administration - MBA from University of Maryland
Bachelor of Health Services Management from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 21 Location : Falls Church, Virginia, United States Job Level : Mid-senior Designation : Head of Client Success & Engagement at Bloomberg Industry Group
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Insights For Selling To Sabina

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sabina is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sabina

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Sabina move?

  • They can take decisions very fast if you manage to convince them.
  • Can Sabina take some risk or not?

  • The risks don’t matter much to them.

You And Sabina

Personality Compatibility


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