Sarah Finch in

Sarah Finch

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Director of Journey Management in Customer Experience at Prudential Financial
📍 Seattle, Washington, United States

Sarah Finch is the Director of Journey Management for Customer Experience at Prudential Financial. She specializes in translating senior managements vision into customer-focused strategy using human-centered design and applied behavioral science. She holds a Bachelor of Science in Sociology from Central Washington University and has an extensive background in employee benefits account management.

Sarah is a dynamic and insightful professional driven to take swift action and learn from the results. She is a skilled communicator who enjoys inspiring others through vivid storytelling and thrives on finding creative solutions to challenging problems. Her interpersonal skills enable her to build and lead productive teams, drawing out the best in others.

She recently attended Dreamforce 2025 to gain a renewed vision for the future of customer journeys.

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Experience
16 Years
Current Role
Director of Journey Management in Customer Experience
Job Level
Mid-senior
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Sarah cares about

Customer Journey Design
Her core responsibility is Director of Journey Management. She recently attended Dreamforce 2025 and earned a Forrester certification to elevate customer journeys.
Human-Centered Experience
Leads comprehensive Human Centered Experience Design efforts for Prudential's Group Insurance Business, ensuring robust and seamless customer engagement.
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Career

Work history

4-2021
Director of Journey Management in Customer Experience
Prudential Financial
2-2019 - 4-2021
Account Executive
Prudential Financial
7-2017 - 2-2019
Account Manager
Prudential Financial
6-2016 - 6-2017
Regional Account Manager
Symetra
3-2015 - 6-2016
Lead Account Executive
LifeMap
In the press

Media appearances

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Education
2004 - 2007
Bachelors of Science in Sociology
Central Washington University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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