Sarah Finch is the Director of Journey Management for Customer Experience at Prudential Financial. She specializes in translating senior managements vision into customer-focused strategy using human-centered design and applied behavioral science. She holds a Bachelor of Science in Sociology from Central Washington University and has an extensive background in employee benefits account management.
Sarah is a dynamic and insightful professional driven to take swift action and learn from the results. She is a skilled communicator who enjoys inspiring others through vivid storytelling and thrives on finding creative solutions to challenging problems. Her interpersonal skills enable her to build and lead productive teams, drawing out the best in others.
She recently attended Dreamforce 2025 to gain a renewed vision for the future of customer journeys.
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