Sagar is a strategy lead at IDFC FIRST Bank, focusing on AI-driven technology and intelligence transformation. His experience spans management consulting at BCG, where he specialized in growth and digital strategy for consumer and financial sectors, and technology roles at Deloitte and Microsoft. He holds a PGDM from XLRI Jamshedpur.
He has a keen eye for customer experience in the digital space, as seen in his analysis of e-commerce platforms and his focus on building a next-generation CX at his current role. He is actively involved in expanding his team to drive strategic change.
During an internship at Microsoft, he developed a voice-command app within Windows to improve accessibility for users with limited mobility, increasing user satisfaction by 25%.
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