Sal Ramirez in

Sal Ramirez

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General Director of Operations at Call Center Services International
📍 Chula Vista, California, United States

Sal Ramirez is the General Director of Operations at Call Center Services International, specializing in establishing nearshore contact centers. His career at CCSI has progressed from an award-winning Operations Supervisor to Sales and now site leadership. He holds a Bachelor of Business Administration from Universidad de Estudios Avanzados.

Guided by a strong value of caring for people and serving the community, Sal is focused on creating a positive work culture. He has actively engaged with university students, educating them on the nearshore business model. He also shows an interest in community well-being through organizations like Family HealthCare Network.

In 2017, Sal won a National Excellence in Customer Service Award in the "Best Supervisor" category.

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Experience
15 Years
Current Role
General Director of Operations
Job Level
Mid-senior
Location
Chula Vista, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sal cares about

Nearshore Operations
His entire career at CCSI has focused on building and managing high-performance nearshore contact centers in Mexico for U. S. companies.
Operational Excellence
His role focuses on driving efficiency and enhancing customer experiences. He previously won a national award for excellence as a supervisor.
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Career

Work history

10-2024
General Director of Operations
Call Center Services International
12-2024
Sales Executive
Call Center Services International
11-2010 - 8-2015
Operations Supervisor
Call Center Services International
7-2015 - 12-2024
Business Development Executive
Access Capital Services, Inc.
In the press

Media appearances

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Education
1-2019 - 12-2021
Bachelor of Business Administration - BBA
Universidad de Estudios Avanzados
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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